Refund & Replacement Policy – BM Stocks

Overview

At BM Stocks, we focus on providing genuine products and smooth customer support. Please read our policy carefully before placing an order.

We do not offer refunds or returns. We only provide replacement for products that have verified issues based on the conditions below.

Replacement Eligibility

To request a replacement, you must follow these rules:

• You must record a clear unboxing video while opening the package.

• The video must show:

  • The sealed package

  • Shipping label

  • Complete unboxing process

  • Full view of the product and all parts

• Any issue must be reported within 24 hours of delivery.

• Complaints without a proper unboxing video will not be accepted.

• Damage caused after delivery by the customer is not eligible.

No Refund & No Return Policy

• We do not accept product returns.

• We do not provide monetary refunds.

• Only replacement will be provided if the issue meets our policy conditions.

Issues Covered for Replacement

Replacement may be provided only if:

• Physical damage is clearly visible in the unboxing video.

• Product defect is reported within 24 hours.

• Software or functional issues are reported within 24 hours.

BM Stocks may provide guidance or replacement based on verification.

Non-Eligible Cases

Replacement will not be provided in the following situations:

• No unboxing video provided

• Complaint reported after 24 hours

• Damage caused by customer misuse

• Product used or altered after delivery

• Minor color/design variation due to lighting or screen differences

• Incorrect address provided by the customer

• Delivery failure due to customer not responding to courier calls

Cancellation Policy

• Orders cannot be cancelled once shipped.

• Prepaid orders cancelled before shipping will be refunded after deducting processing charges.

Shipping & Delivery Responsibility

• Customers must provide correct delivery details.

• Customers must respond to courier calls for delivery coordination.

• BM Stocks is not responsible for courier delays.

Contact Support

For any replacement request or support:

• Contact us via WhatsApp: +91 88483 35280

• Send text messages only for clear communication and record keeping.

• Avoid calls or voice messages.